General Terms and Conditions for our online shop


The following terms and conditions apply to all orders by CyberCitizen UG (haftungsbeschränkt) (hereinafter "we" or „our“) to all orders that we accept and execute through the online shop with end consumers. „End consumer“ as used in our terms and conditions shall pursuant to § 13 of the German Civil Code mean any individual entering into a legal transaction that may not be mainly attributed to a commercial business or a self-employed business.

Conclusion of Agreement

Unless specified otherwise your may order all products of our online ship through the website All product offers listed therein are without obligation are no offers in a legal sense. If you have made your choice, placed the selected products into the product basket, have ticked the box „Accept Terms and Conditions“ and have sent away your order by clicking the button „Binding Order“ then you have placed a legally binding offer to the conclusion of a sale and purchase agreement regarding the products that you have ordered. Prior to sending you may always remove or add products to your product basket.

Deliveries will be made to EU countries only. The language of agreement shall be German only.

Upon receipt of your order you will receive an automatically generated summary of your order. This is a non-binding confirmation receipt to let you know that you order has been duly received and which products you have ordered. Only upon our order confirmation or any subsequent delivery a legally binding sale and purchase agreement shall have been concluded.

Personal Information on Ordering or in Online Shop

Through sending your order and your registration with our online shop you assure that all information provided therein, particularly name, Email address, account information is accurate. Please notify us immediately of any changes.

Prices, Contribution to Shipment Costs

All prices indicated in our online ship are end consumer prices where statutory VAT is included.

For any order and shipment address up to an order value of EUR 150 we charge a contribution to shipment costs of EUR 5.99 for deliveries within the Federal Republic of Germany and EUR 9.99 for other countries. For any order value per delivery address exceeding EUR 150 contribution to shipment costs will be charged. If we, due to technical reasons are shipping your order in several batches we will certainly charge any contribution to shipment costs only once.

Where the delivery mode „express“ has been selected you will receive shipment of orders placed between Monday and Thursday before 12:00 noon the next day. For orders placed on Friday before 12:00 noon you will receive shipment by Monday of the following week. For the delivery method express we charge a surcharge of EUR 12.99. Please note that upon choosing „express“ as delivery mode, only payment through PayPal may be selected. From time to time, we reserve the right to ship products only after having received a prepayment or through cash upon delivery. We will liaise with you upon receipt of the order.


You may pay your order through the following modes.

After receipt of invoice

Please pay within 14 days after receiving the invoice. If you do not pay within this agreed period, we are entitled to cancel the order.

Via PayPal

If a payment method offered by PayPal is selected, the payment shall be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"). The PayPal terms of use, which can be viewed at, shall apply, or - if the Customer does not have a PayPal account - the terms for payments without a PayPal account, which can be viewed at, shall apply. If the customer pays by means of a payment method offered by PayPal that can be selected in the online ordering process, we already declare acceptance of the customer's offer at the time when the customer clicks on the button that concludes the ordering process.

From time to time we reserve the right to ship the goods only after having received a prepayment. We will liaise with you after receipt of the order.

In case of overdue payments, we may charge default interest of 5 % above the base rate (§ 247 German Civil Code). We have the right to prove that a significantly higher loss has been caused.


Unless specified otherwise, delivery will be made through parcel service.

We may to a reasonable extent make partial shipments.

Should any of the products that you have ordered not be available at all or not in time due to reasons beyond our control we reserve the right to cancel your order of such item. We will immediately inform you thereof and refund any purchase price that you have advanced therefor.

Right to Revocation/Briefing on the Right to Revocation

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us CyberCitizen UG (haftungsbeschränkt), Tel.: +4942827899657, e-mail address: of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or e-mail sent by post). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any case within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to an extent with you that is not necessary for the examination of the condition, properties and functioning of the goods.

You can send us your revocation informally by e-mail. Example:


herewith I withdraw

- customer name

- customer address


the purchase of the following products:

Order number: Purchase date:

...... e.g. 27.05.2022


(In the case of several orders, the order number and the date of purchase must be indicated for each order)

 - Signature of the consumer (only in case of paper notification)

- Date

Exclusion/Forfeiture of Revocation Right

No revocation right exists according to § 312g subsect. 2 German Civil Code, amongst others, for agreements regarding delivery of products that are not prefabricated and where its manufacturing is mainly based on an individual selection or a specification of the customer and for agreements for delivery of goods with minimal shelf life or where the shelf life has expired, and the revocation right is forfeited for agreements regarding delivery of sealed products which, for reasons of health protection or hygiene are not suitable for return or if the seal has been removed after delivery, or for agreements regarding delivery of sound or video recordings or computer software in a sealed packaging if the seal has been removed after delivery.

Retention of Title

We shall retain ownership title for the shipped products until payment has been made in full.


If any products should have evident defects or manufacturing faults including any damages caused by transport, please immediately notify these faults to us or to the individual delivering the product on behalf of the delivery company. Failure to raise such objection is, however, of no adverse effect to your rights. To all defects of the purchased product arising during the warranty period the legal remedies shall apply which shall, depending on your selection, include the legal right to subsequent performance, curing of fault/new delivery and – if the requisite legal requirements are met – further rights to abatement or rescission of contract and also to compensation of losses including the right to demand compensation in lieu of completion and refund of useless expense. Our manufacturers guarantee the trustworthiness of their products. Please refer to the descriptions in the catalogue or the user manuals for the warranty terms.

Should we undertake to provide you with a seller’s warranty please refer the warranty terms and conditions for any details which have been attached to delivered articles. Warranties are valid without prejudice other to legal remedies/claims.


Notwithstanding applicable provisions of law, our liability to compensation of losses is subject to the following disclaimers and qualifications:

We shall be liable if we are guilty of intent or gross negligence. We shall only be liable for simple negligence in the event of a breach of an obligation, the fulfillment of which is a prerequisite for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (so-called cardinal obligations). Otherwise, liability for damages of any kind, regardless of the basis of the claim, including liability for culpa in contrahendo, is excluded.

Insofar as we are liable for simple negligence in accordance with paragraph 1, our liability shall be limited to the damage that we had to expect to occur according to the circumstances known at the time of conclusion of the contract.

The above liability provisions shall not apply if we have assumed a guarantee for the quality of the goods or if such damages are to be compensated under the Product Liability Act or for damages to life, body or health or for statutory claims.

The above liability provisions shall also apply in favor of our employees, vicarious agents and other third parties whose services we use to fulfill the contract.

Product Vouchers

You may redeem with us any product vouchers (vouchers that you have purchased) for the purchase of products. They may, however, not be used for purchasing other vouchers. The currency of issue and the currency of redemption must be identical.

The credit amount of a voucher is expressed in Euro and does not carry interest. A cash redemption is not possible.

Electronic vouchers shall be issued in PDF format.

A redemption after receipt of the order or any other subsequent redemption shall not be possible.

The product voucher may not be combined with other promotions our vouchers.

If the credit amount on the product voucher shall not be sufficient for the order, the balance may be settled through any other payment modes offered. Partial redemption shall be possible, any residual value shall be kept on the product voucher.

The product voucher is transferable and valid for 3 years plus the current year after the issue date. Product vouchers may not be copied, edited, or manipulated. In case of loss, theft, or illegibility of product vouchers or in case of any typos with the Email address of a product voucher of a recipient we do not assume any liability and cannot not replace the voucher.

Data Protection

We collect and store data of our customers necessary for processing the business transaction. We adhere to applicable laws then processing personal data. Details are set out in our Data Protection Statement that you can retrieve online. You can always obtain information on your personal data that we have stored.

You consent that communication regarding the agreement may be done electronically.

Alternative Dispute Resolution

We do not participate in any alternative dispute resolution schemes with a consumer arbitration panel and are not required to do so.

Language of Agreement/Storage of Order Text

The conclusion of this Agreement is made in German. The order text will not be stored and may not be retrieved after completion of the ordering process. However, you may print out your ordering data directly after sending of the order.

Applicable Law

These terms and conditions and the entire legal relationship between us and our counterparts shall be governed by the laws of the Federal Republic of Germany excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the provisions of German Private International Law.

Identity and Legal Address

Our address for objections and other legal notices and the address for summons shall be CyberCitizen UG (haftungsbeschränkt), Westerberg 4, 27419 Sittensen

Note: You can object to the use, processing and transmission of your personal data for marketing purposes at any time by sending an informal message by post to CyberCitizen UG (haftungsbeschränkt), Westerberg 4, 27419 Sittensen or by sending an e-mail to Of course, this does not apply to the data required to process your order. After receiving your objection, we will no longer use, process or transmit the data concerned for purposes other than processing your order, and we will cease sending you our catalogs and other advertising materials.